Stop blindly editing
Zendesk rules
Instantly find why triggers don't fire, which rules conflict, and what breaks when you change something — no Enterprise Sandbox needed.
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Conflict: Assign to Support vs Assign to Sales
Both set Assignee on "new ticket" — last writer wins
Dead Rule: "VIP Auto-Escalate"
Condition requires tag "vip" — no trigger sets this tag
12 rules analyzed — 2 issues found
Last scan: 2 minutes ago
Sound familiar?
Every Zendesk admin hits these walls. Without proper tooling, debugging rules is a guessing game.
A trigger fired but nothing happened
You see it in the events log, but the expected action didn't run. Another rule silently overwrote the result — and you have no idea which one.
Two rules fighting over the same field
One trigger sets Priority to High. Another sets it to Normal. The ticket bounces between values depending on timing. Good luck finding that.
Changed one rule, broke three others
You edit a trigger to fix one workflow, and suddenly tickets go to the wrong group, SLAs breach, and the CEO's inbox fills up.
How it works
X-ray vision for your
Zendesk rules
Connect your Zendesk instance and get instant clarity on every trigger, automation, and macro.
Conflict Detection
Automatically scan all your triggers, automations, and macros to find rules that contradict each other — before they cause ticket chaos.
Dead Rule Finder
Identify rules with conditions that can never be met. Clean up the clutter and remove rules that haven't fired in months.
Trigger Simulator
Enter a sample ticket and watch exactly which rules fire, in what order, and what each one changes. Step-by-step, no guessing.
Health Monitor
Get alerts when trigger firing rates spike, drop to zero, or show loop-like patterns. Catch problems before your users do.
See it in action
Sample analysis report
Here's what a RuleScope scan looks like. Click each section to explore.
Acme Corp — Rule Health Report
47 triggers · 12 automations · 23 macros
"Auto-assign to Support" and "Route to Sales" both set the Assignee Group when channel = web_form
Impact: Tickets flip between groups depending on execution order
"Set Priority High" and "Normalize Priority" both modify Priority on tickets tagged urgent
Impact: Priority oscillates between High and Normal
"Auto-close after 48h" and "Reopen on reply" create a loop when customer replies at hour 47
Impact: Ticket closes and reopens repeatedly
"VIP Auto-Escalate" — requires tag "vip_customer" which no rule ever sets
"Legacy Chat Routing" — references deleted group "Chat Team (2023)"
"Holiday Auto-Reply" — date condition set to Dec 2024, never updated
"Pilot Feature Flag" — checks for custom field removed 6 months ago
"Assign to @john" — user john@acme.com was deprovisioned
Simulating: New ticket via web form, subject contains "billing"
billing Simple pricing
Plans for every team size
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Starter
For individual Zendesk admins
- Single Zendesk instance
- Conflict detection
- Dead rule finder
- Weekly health reports
- Email support
Team
For teams managing multiple instances
- Up to 3 Zendesk instances
- Everything in Starter
- Trigger simulator
- Real-time monitoring
- Priority support
Consultant
For agencies managing client accounts
- Unlimited Zendesk instances
- Everything in Team
- Client-ready PDF reports
- White-label option
- Dedicated support
Ready to stop guessing?
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