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Zendesk triggers
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Conflict: Assign to Support vs Assign to Sales
Both set Assignee on "new ticket" — last writer wins
Dead Rule: "VIP Auto-Escalate"
Condition requires tag "vip" — no trigger sets this tag
12 rules analyzed — 2 issues found
Last scan: 2 minutes ago
Sound familiar?
Every Zendesk admin hits these walls. Without proper tooling, debugging triggers is a guessing game.
A trigger fired but nothing happened
You see it in the events log, but the expected action didn't run. Another trigger silently overwrote the result — and you have no idea which one.
Two triggers fighting over the same field
One trigger sets Priority to High. Another sets it to Normal. The ticket bounces between values depending on timing. Good luck finding that.
Changed one trigger, broke three others
You edit a trigger to fix one workflow, and suddenly tickets go to the wrong group, SLAs breach, and the CEO's inbox fills up.
What you get
X-ray vision for every
Zendesk trigger
Connect your Zendesk instance and get instant clarity on every trigger, automation, and macro.
Conflict detection
Find conflicting triggers
Pairs that set the same field to different values on tickets they can both match — flagged before they cause flipping assignments or oscillating priorities.
Dead rule finder
Catch impossible conditions
Triggers whose conditions contradict each other — like 'status is Open' AND 'status is Pending' — and can never fire. Clean them out before they confuse the next admin.
Why-Not-Fire explainer
See why a trigger didn't fire
Pick any trigger, load a real ticket, and see exactly which conditions pass, fail, or are unknown. Stop guessing.
Order issue detection
Spot hidden order dependencies
Triggers whose actions silently modify fields that later triggers depend on. Surfaces ordering issues before the next change breaks a workflow.
See it in action
Sample analysis report
Here's what a RuleScope scan looks like. Click each section to explore.
Acme Corp — Rule Health Report
47 triggers · 12 automations · 23 macros
"Auto-assign to Support" and "Route to Sales" both set the Assignee Group when channel = web_form
Impact: Tickets flip between groups depending on execution order
"Set Priority High" and "Normalize Priority" both modify Priority on tickets tagged urgent
Impact: Priority oscillates between High and Normal
"Auto-close after 48h" and "Reopen on reply" create a loop when customer replies at hour 47
Impact: Ticket closes and reopens repeatedly
"VIP Auto-Escalate" — requires tag "vip_customer" which no rule ever sets
"Legacy Chat Routing" — references deleted group "Chat Team (2023)"
"Holiday Auto-Reply" — date condition set to Dec 2024, never updated
"Pilot Feature Flag" — checks for custom field removed 6 months ago
"Assign to @john" — user john@acme.com was deprovisioned
Simulating: New ticket via web form, subject contains "billing"
billing Simple pricing
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- Conflict, dead-rule, and order-issue detection
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